Customer Service Training
YEO makes customer service work more meaningful through a better understanding of your company's value delivery process, improving assertiveness and communication efficiency (a.o. telephone and eMailetiquette and complaint handling). This will increase customer service operational efficiency and your people's motivation to do the right thing for your company.
TARGET GROUP:
Customer service representatives, operators, receptionists, administrative and sales assistants.
METHODOLOGY:
- Practical exercises, case studies and role-playing to test the new skills and gain insight in personal customer approaches.
- Constant feedback for continuous improvement.
- Development of a personal action plan to optimize customer service performance.
Read more in the program sheet Customer Service Training.